Q. How do I "Whitelist" contacts from whom I want to receive emails?

Because ‘spam’ or unsolicited advertising e-mails are such an inconvenience, most e-mail providers and Internet Service Providers (ISPs) have started cracking down on ‘spam.’ With a blocking and filtering system, your e-mail provider and ISP separates legitimate e-mails from junk mail.

The downside to these blockers and filters is that they can’t always identify which e-mails you have genuinely subscribed to. With this being the case, e-mails you’ve requested for don’t get to you.

To prevent your legitimate e-mails from falling under the ‘spam’ category, follow the simple instructions below for your specific e-mail provider. If your provider isn’t listed below, please get in touch with the customer service department of your ISP and ask them for their instructions.

Please note that for these instructions, we have used the email address support@thedesignpeople.com.  You may also use a different email address from The Design People, Inc. or Agent Image.

Instructions for AOL version 9.0

Make sure that your subscribed e-mails make it to your Inbox by including the sending address to the list of “People I Know.”

  1. Open the most recent e-mail from The Design People, Inc.
  2.  Add The Design People, Inc. to the “People I Know” list by clicking the Add Address button.

Or you can simply send an e-mail to support@thedesignpeople.com. Doing so will automatically include The Design People, Inc. to your “People I Know” list.

If an earlier version of AOL is in use, below are instructions on how to set your Mail Controls.

  1. Click Mail Controls.
  2. Choose the screen name support@thedesignpeople.com is coming to.
  3. Then click Customize Mail Controls For This Screen Name.

Instructions for AOL version 8.0

  1. Choose Allow e-mail from all AOL members, e-mail addresses and domains.
  2. Proceed to click Next until you see the Save button.
  3. Click Save.

Instructions for AOL version 7.0

  1. Include the domain of the sender (the one in the From address) to the “exclusion and inclusion parameters.”

Instructions for Hotmail

Make sure that your e-mails from The Design People, Inc. make it to your Inbox. Add the “From” address to Hotmail’s Safe List.

  1. Sign in to your Hotmail account.
  2. Click Mail to access your mailbox.
  3. Select Options.
  4. Click Junk e-Mail Protection.
  5. Choose Safe List.
  6. Type the e-mail address support@thedesignpeople.com
  7. Click Add.
  8. Click OK once you see the address in the Safe List box.

OR you can simply add the “From” address to your Hotmail Contact list:

  1. Open the latest e-mail from The Design People, Inc.
  2. Click Save Address.
  3. Click OK.

Instructions for Yahoo

Make sure that your e-mails from The Design People, Inc. make it to your Inbox and not to your Bulk Mail.

  1. Sign in to your Yahoo mail
  2. Select Mail Options.
  3. Click Filters.
  4. Select Add Filter.
  5. In the From header select contains from the drop-down menu.
  6. In the text box beside the drop-down menu, type the address support@thedesignpeople.com
  7. Choose Inbox from the drop-down menu where it says Move the message to.
  8. Select the Add Filter button once more.

Instructions for Outlook 2003

Make sure that your e-mails from The Design People, Inc. make it to your Inbox.

  1. Open an e-mail from The Design People, Inc.
  2. Add the sender or the domain of the sender to the Safe List.

OR

  1. Add the address support@thedesignpeople.com to Personal Contacts in the Address Book.

OR

  1. Open an e-mail from The Design People, Inc.
  2. Click Mark as Not Junk.

Instructions for MSN version 9

Make sure that your e-mails from The Design People, Inc. make it to your Inbox. Add The Design People, Inc. to your Safe List.

  1. Select Settings: E-mail | Junk e-mail.
  2. Click Junk E-Mail Guard.
  3. Choose Safe List.
  4. Type support@thedesignpeople.com in the “Add people to the safe list.”
  5. Select Add.

Instructions for Older Versions of MSN

  1. Select E-mail settings.
  2. Click Junk Mail.
  3. Choose Safe List.
  4. Select Add an item to this list.
  5. Enter support@thedesignpeople.com
  6. Click Add.

Instructions for Earthlink

Make sure that your e-mails from The Design People, Inc. make it to your Inbox.

  1. Select Address Book.
  2. Click Add.
  3. When the Add Contact screen opens, select Internet Information.
  4. Type the address support@thedesignpeople.com into the top e-mail box.
  5. Click Save.

Instructions for Gmail

Make sure that your e-mails from The Design People, Inc. make it to your Inbox by either marking the e-mail as “Not Spam” or adding The Design People, Inc. to your Contact list.

  1. Open the most recent e-mail from The Design People, Inc.
  2. Select the link that says More Options.
  3. Once you have the More Options screen open, click Add sender to contacts list.

Or you can simply send an e-mail to support@thedesignpeople.com Doing so will automatically include The Design People, Inc. to your Contacts list.

However, if an e-mail from The Design People, Inc. ends up in your Spam folder, here’s what you can do.

  1. Select Spam.
  2. Click on the e-mail that was mistakenly marked as spam and open it.
  3. Click Not Spam.

Instructions for Verizon

Make sure that your e-mails from The Design People, Inc. make it to your Inbox.

  1. Click Options in your Verizon Inbox.
  2. Choose Block Senders.
  3. “Block Sender List” and “Safe List” appear on the Block Senders screen. Type support@thedesignpeople.com in the section where it says “Enter e-mail address or sub domain to always accept even if the domain is blocked.”

Instructions for SpamCop

Make sure that your e-mails from The Design People, Inc. make it to your Inbox.

  1. Go online. On your browser go to http://webmail.spamcop.net/
  2. Log on to your account.
  3. Click Options.
  4. In the Mail Management section, select SpamCop Tools.
  5. Choose Manage your personal whitelist.
  6. Click on “Click here to add to your whitelist.”
  7. On the first empty spot, type support@thedesignpeople.com
  8. Click Submit.

Instructions for McAfee’s Spamkiller

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Select Friends on the sidebar of Spamkiller.
  2. Select Add.
  3. Type the address support@thedesignpeople.com
  4. Click OK.

Instructions for Mailblocks

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Click Addresses.
  2. Choose New.
  3. Type support@thedesignpeople.com
  4. Choose Accept Mail From This Address in the Receiving Options section.
  5. In the section marked Other Options, deselect Display in People Picker.
  6. Choose Submit.
  7. Click OK.

Instructions for Spam Assassin

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Look for the spamassassin folder in your hard drive and open it.
  2. A file called user prefs should be in the folder. Open the file with any text editor, such as Notepad.
  3. If the file user prefs doesn’t exist, you can make it. Instructions for this can be found at http://spamassassin.taint.org/doc/Mail_Spam Assassin_Conf.html.
  4. Create a blank line in the file. On the same line, type whitelist_from support@thedesignpeople.com
  5. Save and close the file.

Instructions for MailShield

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Click Friends.
  2. Select Add.
  3. Type support@thedesignpeople.com
  4. Click OK.

Instructions for CleanMyMailbox

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  • Select Whitelist.
  • Add support@thedesignpeople.com to the existing list of addresses.
  • Click Submit List.

Instructions for MailWasher

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Select Tools.
  2. Click Blacklist & Friends.
  3. In the “Friends” list select the Add button.
  4. Choose Plain email address.
  5. Type support@thedesignpeople.com
  6. Click OK.
  7. Select OK once more.

Instructions for Spam Inspector

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Open Outlook.
  2. Choose Manage Friends List from the Spam Inspector toolbar.
  3. Once in the Add a New Friend section, choose E-mail.
  4. Type support@thedesignpeople.com
  5. Click >> (add).
  6. Select Close.

Instructions for Oddpost

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Select and click on any e-mail from The Design People, Inc.
  2. Click Move to Inbox and Mark as Not Spam.

Instructions for Spam Interceptor

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Access Spam Interceptor and choose Authentication Lists.
  2. Choos Trusted.
  3. Type support@thedesignpeople.com
  4. Select Add.

Instructions for Spam Butcher

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Access Spam Butcher and select Configure.
  2. Click Known Senders.
  3. Choose Add from the Known Good Senders and Recipients section.
  4. Type support@thedesignpeople.com. Click OK.
  5. Click OK.

Instructions for SpamPal

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. While SpamPal is active, locate the SpamPal icon on the system tray of Windows and right-click it.
  2. Choose Add to Whitelist.
  3. Type support@thedesignpeople.com
  4. Select Add.

Instructions for Spameater

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. Select Filters from the sidebar of Spameater.
  2. Click Approved Senders.
  3. Select Add Filter.
  4. Type support@thedesignpeople.com in the space for the Address.
  5. Choose Full Email Address when it comes to Address Type.
  6. Click OK.

Instructions for Cloudmark’s SpamNet

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

  1. In your Outlook Inbox, on the toolbar of Cloudmark SpamNet, select Options.
  2. Select Advanced.
  3. Click Whitelist.
  4. Click Add.
  5. Type support@thedesignpeople.com and click OK.
  6. Select OK once more and then Yes, and then OK again.

Instructions for Spam Sleuth

Make sure that your e-mails from The Design People, Inc. don’t end up being filtered and marked as spam.

    • Access Spam Sleuth.
    • In the File menu, choose Configure.
    • From the Friends group, select Active.
    • Create a blank line and enter support@thedesignpeople.com
    • Select OK.

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